legislation: 119-hr-7971

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bill_id congress bill_type bill_number title policy_area introduced_date latest_action_date latest_action_text origin_chamber sponsor_name sponsor_state sponsor_party sponsor_bioguide_id cosponsor_count summary_text update_date url
119-hr-7971 119 hr 7971 Taxpayer Experience Improvement Act Taxation 2026-03-18 2026-04-28 Received in the Senate and Read twice and referred to the Committee on Finance. House Rep. Schweikert, David [R-AZ-1] AZ R S001183 1 Taxpayer Experience Improvement ActThis bill requires the Internal Revenue Service (IRS) to provide certain information related to call volume, wait times, and other metrics. The bill also expands online taxpayer accounts and electronic access to federal tax return and refund information.Specifically, the bill requires the IRS to provide in real time on its public website the number of callers for each applicable phone number extension that are (1) connected to speak with an IRS representative, (2) connected to speak with an automated system, and (3) waiting to speak with either an IRS representative or an automated system.The website also must includethe longest wait time of any caller waiting to speak with an IRS representative;the estimated wait time to speak with an IRS representative;if a callback service is available or when such service is scheduled to be available; andcertain monthly metrics, including the average and median wait times and call lengths.Further, the bill expresses the sense of Congress that, by 2028, the IRS should provide an option to receive a callback for any call that is not answered within five minutes.Finally, the bill requires the IRS to make available (via website or mobile application) to any taxpayer certain information, includingtax returns, documents, notices, or letters sent to the taxpayer by the IRS or filed with (or sent to) the IRS by the taxpayer;the status of a federal tax return or refund; andan estimated date for receipt of a refund. 2026-05-08T13:59:26Z  

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